Return & refund policy


You can return items within 14 days after delivery. We don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day cooling-off period.

Please fill in the Return Form included in your order and mention clearly which item(s) you would like to return. Include your Return Form in the parcel and return to our warehouse below:

Recon c/o Refined Department
Dijk 68
1601 GK Enkhuizen
The Netherlands

Unfortunately, we do not offer free returns or returns at the previously mentioned address. You will be responsible for the postal costs of your return.

We will refund you within 10 days after processing your return, using the same payment method you used to place your original order. 

If you return your entire order, we will also reimburse the delivery costs (if applicable).

  • All returns must be sent back to Zerena within 14 days of delivery. 
  • All products must be returned in original packaging, with the hang tag still attached and in new and unworn condition.
  • All returns must be accompanied by the delivery note, otherwise, we cannot process the returned item(s).
  • Additional non-returnable items:
    • Gift cards
    • Some health and personal care items


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Returns are processed within 10 business days after arrival. 
  • Return shipping costs will not be refunded.
  • Returns can only be refunded, we will credit the card used for the purchase of the initial order. In the case of a Paypal transaction, the payment will be refunded to the Paypal address used for the initial order. Paypal transactions are refunded the next day. iDeal can take two to three business days. Refunds for payments made via Credit Cards can sometimes take up to 30 days or less.
  • All products that are bought on sale or at a discounted price will be refunded in full via store credit. This store credit can then be used in-store or on our website. We are unable to process sale returns to the original payment method. This is in accordance with Dutch consumer rights. 
  • Please do not send your purchase back to the manufacturer.


Late or missing refunds

  • If you haven’t received a refund within 10 days, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at